Frequently Asked Questions

Frequently Asked Questions – InstaCoffee™

How can I contact you? 

You can contact our support team by emailing us at instacoffee96@gmail.com. Our customer service team will be happy to answer your questions!

Can I change or cancel my order?

We strive to process orders quickly. To make changes or cancel an order, please contact us within 12 hours of placing it. After this period, changes cannot be made, but you can return the order for a full refund after receiving it.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

We process orders Monday through Friday, and the process takes 1 to 3 business days. Orders are shipped the day after processing is completed.
Note: We do not ship packages on weekends.

How long will it take to receive my order?

Due to high demand, orders are usually delivered within 5-10 business days.

What should I do if I do not receive my order?

If you do not receive your order within 30 days of shipping, you are entitled to a full refund.

How do I return a product?

To return a product, please contact us at instacoffee96@gmail.com for further instructions.

What should I do if I receive a defective, wrong, or damaged product?

If you receive a defective, wrong, or damaged product, please contact us immediately at instacoffee96@gmail.com. Include your order number, photos of the product, and additional information. We will do our best to resolve the issue as quickly as possible.

Do you ship orders worldwide?

Yes, we ship orders worldwide.

Where are orders shipped from?

Orders are shipped from Hong Kong.

When will I receive a refund?

Refunds are made using the same payment method within 7 to 10 business days after receiving the returned product or cancellation request. Please note that the time it takes for the amount to reflect in your account may vary depending on your bank or credit company. For more information about the refund date, please contact them directly.